Process Management

Performing self-assessment according to Excellence or Performance models

According to the Excellence model

According to the Performance models

• Scoring of management practices according to models specific to the customers,
• QSE performance scoring with the « AGP » model (AFAQ Global Performances),
• Sustainable Development performance scoring with the « AFAQ 1000NR » model.

Note : the last two models have been developed by AFAQ AFNOR Certification (A2C) and  operated for A2C by one of our experts.

QSE Integrated Management System

Process approach and system approach Management

The key steps :

• Identification of the involved parties and their requirements (including the regulatory and legal requirements),
• Definition of a policy and planification of an associated strategy (with a short, medium or long term character),
• Definition and documentation of the key processes (with integration of non-performance risk management) :
  • Management process (leadership, marketing, policy and strategy, communication, monitoring and improvement, …),
  • Support process (Human Resources, financial Resources, information Systems, Infrastructures, …) and
  • Operational processes (design-development, trading – saling, supplying and storing, production, logistic, After-sale service, …),

which will enable to apply the policy and reach the strategic purposes,

• Processes monitoring and measuring,
• Apprenticeship, innovation and permanent improvement of the effectivity and efficiency of processes and of the management system.

Our experts, with their training and experience, can move from concepts to field realities, and take into account the concerns of the managers who trust them, in the spheres of :

• quality management (ISO 9001)
• occupational health and safety management (OHSAS 18001 or ILO-OSH),
• environmental management (ISO 14001),
• or a combination of these referentials (IMS approach).